Terms of Use

1. Who we are

RoomRateIQ ("RoomRateIQ", "we", "us") is a website and app at roomrateiq.com operated by HOST WHALE COM PRIVATE LIMITED, No. 8/23, Jayalakshmi Colony, 2nd Main Road, Shenoy Nagar, Chennai 600030, Tamil Nadu, India, India. Contact: support@roomrateiq.com.

2. Agreement

By using RoomRateIQ you agree to these Terms, our Privacy Policy, our Disclaimer and our Community Rules. If you do not agree, do not use RoomRateIQ.

3. What RoomRateIQ is - and is not

3.1 RoomRateIQ is an independent software tool. It shows stay information, price estimates, events, restaurants, transport notes and weather, and a Meetup feature for adult travellers.

3.2 We are not a hotel, travel agent, tour operator or booking desk. We do not sell rooms, tickets or trips.

3.3 RoomRateIQ does not send you to another travel site to finish a stay. Messaging a stay we list is only a message to that stay.

3.4 RoomRateIQ is an intermediary under the Information Technology Act, 2000. Content posted by users and property owners is their own responsibility.

4. Prices and information

4.1 Prices, "Price IQ" results, ratings, availability, amenities, event details, weather and other information are estimates collected from public and third-party sources. They may be wrong, incomplete or out of date, and may change at any time.

4.2 A Price IQ result is an estimate on this site. It is not a confirmed nightly rate.

4.3 Nothing on RoomRateIQ is financial, legal, medical, safety or travel advice.

5. Who can use RoomRateIQ

You must be at least 18 years old to create an account or use Meetup. By creating an account you confirm you are 18 or older and that the information you give is true.

6. Your account

6.1 Keep your password and login codes secret. You are responsible for everything done from your account.

6.2 One person, one account. Do not pretend to be someone else.

6.3 Tell us at once at support@roomrateiq.com if you think your account has been misused.

7. Meetup

7.1 Meetup lets adult travellers see other travellers in the same city and chat by text. We do NOT check identity, background, criminal record, health or intentions of any user. A "Verified" badge only means the user confirmed an email address.

7.2 Any meeting with another user is your own decision and at your own risk. RoomRateIQ does not organise, supervise or attend meetups, and is not responsible for what any user says or does, online or in person.

7.3 You must follow the Community Rules and the Meetup Safety Agreement.

8. Things you must not do

You must not use RoomRateIQ to:

(a) post or send anything that is obscene, sexual, pornographic, paedophilic, harassing, abusive, threatening, defamatory, hateful, or that invades someone's privacy;

(b) offer, ask for or arrange sex work, escort services, or any illegal service or goods, including drugs and weapons;

(c) harm, threaten, stalk, follow or intimidate anyone, or share anyone's personal details without consent;

(d) harm or exploit children in any way;

(e) cheat, scam, or ask other users for money, bank details or passwords;

(f) impersonate any person or organisation, or give false information;

(g) post false or misleading information, including fake listings, fake prices or fake reviews;

(h) break any law of India or of the place you are in, or infringe anyone's copyright, trademark or other rights;

(i) send spam, advertising or chain messages;

(j) upload viruses or harmful code, hack, scrape, overload, or interfere with RoomRateIQ;

(k) threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with other countries, or public order.

9. Our right to act

We may, without notice and at our discretion: block or remove any message or content; warn, mute, suspend or permanently ban any account; block sign-ups from banned emails or phone numbers; and share information with police or government authorities when the law requires it or when we believe someone's safety is at risk.

10. Message screening

To keep users safe, messages are checked automatically (and sometimes by a person) before they are delivered. Messages that break our rules are blocked. By using chat you agree to this.

11. Content you post

You keep ownership of what you post. You give RoomRateIQ a free, worldwide, non-exclusive licence to host, store, display and process it only to run and improve the service. You confirm you have the right to post it.

12. Our content

The RoomRateIQ name, logo, design, software and our own text belong to HOST WHALE COM PRIVATE LIMITED. You may not copy, sell or reuse them without written permission.

13. Other tools

RoomRateIQ uses maps, weather, email and hosting providers to run the software. We do not control those providers.

14. Independent tool

RoomRateIQ is independent. Search and Price IQ are free. Hotel plans pay for the pricing desk. We do not add a fee on top of a stay.

15. No warranty

RoomRateIQ is provided "as is" and "as available". To the fullest extent allowed by law, we give no promise or warranty that the service or any information on it is accurate, complete, safe, error-free, uninterrupted, or suitable for your purpose.

16. Limitation of liability

16.1 To the fullest extent allowed by law, RoomRateIQ and HOST WHALE COM PRIVATE LIMITED will not be liable for any loss or damage arising from: your use of RoomRateIQ; any booking, stay, trip, event, transport or payment with a third party; any price or information being wrong; any act or words of any other user, online or in person; any meeting between users; or loss of data, profit, money, or any indirect or consequential loss.

16.2 If we are found liable despite this, our total liability to you will not exceed INR 1,000 (one thousand rupees) or the amount you paid us in the last 12 months, whichever is higher.

16.3 Nothing in these Terms limits liability that cannot be limited by law.

17. Indemnity

You agree to protect and compensate RoomRateIQ, HOST WHALE COM PRIVATE LIMITED and their team against any claim, loss, fine or legal cost caused by your breach of these Terms, your content, your conduct with other users, or your breaking any law.

18. Ending your use

You can delete your account at any time in Settings. We may suspend or close your account under section 9. Sections 3, 4, 11 to 17, 19 and 20 continue after your account ends.

19. Governing law and disputes

19.1 These Terms are governed by the laws of India.

19.2 First, contact our Grievance Officer (see /grievance) and give us 30 days to try to solve the problem.

19.3 If it is not solved, the dispute will be decided by a sole arbitrator appointed by HOST WHALE COM PRIVATE LIMITED, under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Chennai, India, and the language is English.

19.4 Subject to this, the courts at Chennai, India have exclusive jurisdiction.

19.5 This does not remove any right you have under the Consumer Protection Act, 2019 or other law that cannot be waived.

20. General

If any part of these Terms is invalid, the rest still applies. If we do not enforce a right, we do not give it up. We may update these Terms; the "Last updated" date will change and we will tell logged-in users. Continuing to use RoomRateIQ after an update means you accept it.

21. Software plans

21.1 Travellers may search stays without a paid plan. A property or business owner may take a Base plan for Price IQ, or a Pro plan that also includes the reputation and local-search desk. The prices shown on the Plans page are the prices for that software. A plan does not buy a guest's stay.

21.2 A plan starts when you choose it on this site. You may stop at the end of the month you have paid for. We may suspend a plan that is unpaid or that breaks these Terms.

21.3 You are responsible for the rates you publish, the listings you add, and any reply or Google profile text you approve. RoomRateIQ only suggests. See the Disclaimer.

21.4 AI text, including review replies, profile posts and rate notes, can be wrong. You must read it before you use it. You are the sender of any message you approve.