Grievance Officer and Complaints

Under the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

Name: Ganesh Badrinath

Email: [email protected]

Address: No. 8/23, Jayalakshmi Colony, 2nd Main Road, Shenoy Nagar, Chennai 600030, Tamil Nadu, India

Hours: Monday to Friday, 10:00 am – 6:00 pm IST

How to complain: email the Grievance Officer with your name, contact details, a description of the problem, and a link or screenshot of the content or profile.

What we will do:

- Acknowledge your complaint within 24 hours.

- Resolve it within 15 days.

- Content showing nudity, sexual acts, or impersonation of you: we act to remove it within 24 hours of your complaint.

- Court orders and lawful government orders: we act within the time the law requires.

If you are not satisfied with our decision, you may appeal to the Grievance Appellate Committee set up by the Government of India, or to the Data Protection Board of India for personal-data complaints.

For urgent safety issues use the "Report" button in the app and contact the police (112 in India).